Returns

Return Policy

At KeyTech Trading L.L.C – S.P.C, we value our customers and aim to ensure complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we are here to make the return process smooth and simple.

1. Return Eligibility

You may request a return under the following conditions:

The product is damaged, defective, or incorrect upon delivery.
The product is unused, uninstalled, and returned in its original packaging with all labels and accessories.
The return request is submitted within 7 days from the date of delivery.

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Products

Certain products cannot be returned for safety and quality assurance reasons, including:

Electrical and electronic components once opened or installed.
Custom or special order items.
Clearance or promotional sale products.
Items damaged due to misuse, improper installation, or handling.

3. How to Request a Return

To initiate a return, please contact our customer support team at:
📧 Sales@keytechtradings.com
📧 Sales.keytechtrading@gmail.com
📧 Accounts@keytechtradings.com
📞 +971 52 215 7983

Please include the following details in your request:

Order number
Product name and quantity
Reason for return
Clear photos of the product (if damaged or incorrect)

Once your request is approved, our team will provide return instructions and the return shipping address.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item sent). We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Inspection & Approval

After we receive your returned item, our quality control team will inspect it. If the item meets our return criteria, we will process your refund or exchange within 7–10 business days.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of receiving it. We will arrange for a replacement or full refund at no additional cost to you.

7. Contact Us

For any return-related questions, please get in touch with our support team:
📧 Sales@keytechtrading.com
📞 +971 52 215 7983

KeyTech Trading L.L.C – S.P.C

📍 Plot No: 26, Office No: 22, Block: B, M Floor, Mussafah M-14, Abu Dhabi
💬 “Your One-Stop Solution for Industrial, Construction & Safety Needs!”