At KeyTech Trading L.L.C – S.P.C, we are committed to delivering your industrial, construction, and safety products safely and efficiently, wherever you are in the UAE and beyond.

1. Order Processing

All orders are processed during our regular business hours, Sunday to Thursday, excluding public holidays.
Once your order is confirmed, it will be prepared for dispatch within 1–3 business days. You will receive a confirmation email with tracking information once your shipment has been dispatched.

2. Shipping Methods & Delivery Time

We partner with trusted logistics and courier companies to ensure reliable and timely delivery.

• Within Abu Dhabi: Estimated delivery within 1–2 business days.

• Across UAE: Estimated delivery within 2–4 business days.

• International Orders: Delivery times may vary depending on the destination and customs clearance.

For bulk or custom orders, additional handling time may be required. Our team will communicate estimated delivery timelines accordingly.

3. Shipping Charges

Shipping charges are calculated based on the destination, weight, and dimensions of your order.

• Local UAE deliveries may qualify for free delivery above a specified purchase amount (please confirm with our sales team).

• International shipping costs will be shared with you before order confirmation.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status of your shipment directly with our logistics partners.

5. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact our support team within 48 hours of receiving the package. Kindly provide your order number and photos of the damaged items so we can resolve the issue promptly.

6. International Shipping & Customs

For international orders, customers are responsible for any customs duties, taxes, or import fees applicable in their country. These charges vary depending on local regulations and are not included in our shipping fees.

7. Contact Our Team

For any shipping-related queries, please contact us at:
📧 Sales@keytechtrading.com
📧 Sales.keytechtrading@gmail.com
📧 Accounts@keytechtradings.com
📞 +971 52 215 7983